Your personal information is important to us. We highlight below matters relating to your information that you should be aware of.
We will endeavour to take all due care to protect this information, in accordance with the applicable Data Protection legislation from time to time, for the purposes of which Usborne Books at Home is the data controller.
What personal information do we collect?
If you contact us with an enquiry, we collect from you essential contact details including your name, e-mail address, phone number and your country, in order to handle your enquiry. Your personal details will not be used for any other purposes.
If you wish to order any of our goods online, we will request you to provide personal information which we need for this purpose, including your name, e-mail address, phone number, delivery address, and your credit or debit card number and bank details.
All payment transactions are run through the Verifone secure payment system (for further see details see https://www.verifone.com/legal), for which purposes Verifone is our data processor). We do not store any card details but can access transaction records to confirm payments.
Why do we process your information?
If you contact us with an enquiry, we will process the personal information that you provide, or we collect from you, including your name, e-mail address, phone number and your country, on the basis that it is necessary for the legitimate interests we have in promoting Usborne Books at Home and the sale of its goods, and does not prejudice or harm your rights and freedoms. If you order goods from us, we will process your personal information on the basis that it is necessary to do so for the performance of the contract that we enter into with you, and to manage your account with us.
If you sign up to our Usborne Newsletter, we will provide your with news of details of offers and other opportunities, including by post or by email, and on the basis that it is necessary for the legitimate interests we have in promoting Usborne Books at Home and the sale of its goods (as described above). We will only contact you in this way if you agree to opt-in. Details of how to do so, and how to opt-out of receiving details of such offers, are on relevant pages of the Usborne Website, or will be in the forms you complete and/or the emails you receive from us.
If you are under 18, please make sure that you obtain your parent/guardian's permission before you provide your personal information to the Usborne Website.
Children under the age of 13 must ask permission of an adult before entering a competition or sending any personal information. If you are the parent or guardian of a child under 13, we may process limited personal data about you so you can give consent for the child to enter a competition. We may use your contact details to communicate with you about the child’s account or use of our services.
Who do we share your information with?
We may disclose your personal data if we need to do so in order to comply with any legal or regulatory obligation or request, or where we have a legitimate interest in doing so, such as in order to enforce or apply our contract, to investigate potential breaches, or to protect the rights, property or safety of the Company or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Except as set out above, we will never sell, distribute or disclose any of your personal information (except anonymous aggregate information) with any third party without your express consent.
In order to provide some of our services, we may use the input of third party providers situated in countries outside Europe (such as the USA) that do not always have the same standards of Data Protection laws as the UK. However, we will ensure that contractual or other safeguards are in place to ensure that your information is adequately protected, and that enforceable rights and effective legal remedies are available for data subjects.
How long do we keep personal information for?
If you contact us with an enquiry but do not enter into a contract with us, we will normally delete your personal data after six months. If you order any of our goods online, we normally retain contract information (including personal data) for six years after the end of the relevant contract, in case issues arise after the termination of the contract.
In certain case, it may not be physically possible to delete certain data (for instance, where it is stored on a secure external server), in which case we will take appropriate steps to ensure that it is not available for re‐use or disclosure to third parties.
Your rights as a data subject
As a data subject you have certain legal rights including:
In case of questions, comments or requests regarding our use of your personal information, please contact us by email to: firstname.lastname@example.org or write to us at the following address:
Usborne Books at Home
Unit 8 Oasis Park, Stanton Harcourt Road,
OX29 4TU, UK
Usborne Books at Home is a division of Usborne Publishing Limited; registered in England and Wales, company number 01124359. Our registered office is 83-85 Saffron Hill, London, EC1N 8RT, England.