USBORNE BOOKS AT HOME
Usborne Books at Home is a division of Usborne Publishing.
The following terms & conditions apply to the use of the Usborne Books at Home Website at www.usbornebooksathome.co.uk and/or all subsidiary Organiser Websites on the org.usbornebookstahome.co.uk/… sub-domain.
These terms & conditions are governed by English law.
The Usborne Books at Home Websites are operated by Usborne Books at Home, details of which are shown at the end of these terms & conditions.
The Usborne Books at Home Websites and their contents are protected by international law. All images, text, audio and video and other materials appearing on Usborne Books at Home Websites (the Content), and their arrangement, are the property of Usborne Publishing or its suppliers, and are protected by international copyright and other laws.
None of the Content may be copied, reproduced, transmitted or distributed without the prior permission of Usborne Publishing. To request permission to republish any of the Content or to use quotations or extracts from any Usborne books, please write to the following address:
83-85 Saffron Hill
London EC1N 8RT
or email: email@example.com.
The Usborne name and logos are registered trademarks.
Cookies are text files that Websites use to store information on your
computer. Usborne Books at Home Websites uses "session cookies"
and anonymous "analytic" cookies to support the navigation
system of this Website while you are browsing.
We use standard cookies to save information that may be helpful for your computer to remember, and to ensure that we give you the best experience on our Website. For example, we use standard cookies to "save" the content of your shopping basket for up to 14 days, in case you are interrupted while browsing.
You can find out more about cookies on the AboutCookies.org Website, including how to decline or remove them. However, if you do not accept cookies we will not be able to purchase any books from our Website.
Usborne Quicklinks is a Website operated and maintained by Usborne Publishing. The third party Websites recommended at Usborne Quicklinks, and elsewhere on all Usborne Websites, are not controlled or maintained by Usborne Books at Home or Usborne Publishing. The content of these Websites may change at any time and Usborne Books at Home & Usborne Publishing are not responsible, and do not accept liability, for the content or availability of any Website other than their own. Nor will they be liable for any exposure to harmful, offensive, or inaccurate material which may appear on the Web.
Usborne Books at Home & Usborne Publishing will have no liability for any damage or loss caused by viruses that may be accidentally downloaded as a result of browsing any third party sites linked to on the Website.
The downloadable pictures provided at Usborne Quicklinks may be downloaded to your computer and printed out for your own personal, non-commercial use. For example, students may download pictures to use in a school report or project, and teachers may download pictures for classroom work. The pictures are the copyright of Usborne Publishing and may not be reproduced in print or in electronic form for any commercial or profit-related purpose.
By posting your comments in the "Write a review" feature on the Usborne Children’s Books Website, you grant us the non-exclusive, royalty-free and perpetual right to display your comments anywhere on the Website and in our printed marketing materials. We reserve the right to choose which reviews will be published on the Website, and the right to edit reviews for any reason. Your name or nickname will be displayed with your review. You can ask for your review to be removed at any time by emailing us and quoting the password you entered when you submitted the review. Comments and personal information submitted for the "Write a review" feature will not be used for purposes other than described here.
No part of any Usborne Books at Home Website may be copied or reproduced in any manner. You must not use any automatic device or manual process to access, acquire, copy or monitor any portion of an Usborne Books at Home Website, or in any way reproduce or circumvent the navigational structure or presentation of the Usborne Books at Home Websites. You must not use any Usborne Books at Home Websites in any manner that could damage, disable, impair or overburden the Usborne Books at Home Websites or attempt to gain unauthorised access to any part of an Usborne Books at Home Website through hacking, password mining or any other means.
If you access an Usborne Books at Home Website from outside the United
Kingdom, you do so on your own initiative and are responsible for compliance
with local laws.
We may terminate your use of any/all Usborne Books at Home Websites with immediate effect if you breach any of these Terms & Conditions.
While every precaution has been taken in providing these Usborne Books at Home Websites, there is no guarantee that it will be free of infection by viruses or anything else which may be harmful or destructive.
The Online Terms of Sale below (Terms of Sale) apply to all purchases made on an Usborne Books at Home Website. You can download them as a PDF here [LINK].
PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE.
1.1 These terms of sale apply to goods supplied by Usborne Books at Home – a division of Usborne Publishing Limited, registered in England and Wales number 1124359, registered office Usborne House, 83-85 Saffron Hill, London EC1N 8RT, UK.
1.2 No contract exists between you and Usborne Books at Home or Usborne Publishing for the sale of any goods until Usborne Books at Home received and accepted your order and sends you confirmation by writing or email to the address or email address you have given. Once Usborne Books at Home does so, there is a binding legal contract between us.
1.3 The contract is subject to your right of cancellation if you are a consumer (see 5.1 below).
1.4 You must be over 18 years old to order any goods through Usborne Books at Home Websites.
1.5 Goods supplied through an Usborne Books at Home Website only for domestic and private use, and you agree not to use them for any commercial purpose or resell them on a commercial basis. We may reject any order if we have reason to suspect that you intend to do so.
2.1 All goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, Usborne Publishing will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.2 The description, specification and price of the goods you order will be as shown in Usborne Publishing’s current catalogue or on its Website at the time you place your order.
2.3 Usborne Books at Home’s policy is to improve its products continually, and so reserves the right to make minor technical changes to the specification of the goods without affecting their then function, quality or price.
2.4 Every effort will be made to ensure that prices shown in Usborne Books at Home’s current catalogue or shown on its Website are accurate at the time you place your order. If an error is found prior to despatch of the goods, Usborne Books at Home will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, Usborne Books at Home will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.5 In addition to the price, you will be required to pay a delivery charge for the goods, as shown in the section of each Usborne Books at Home Website about delivery.
2.6 The price of the goods and delivery charges are inclusive of VAT, where applicable, as shown in Usborne Books at Home’s current catalogue or on the Usborne Books at Home Websites.
2.7 Where the goods are supplied for export from the United Kingdom, you will be liable for shipping and insurance charges as agreed with Usborne Books at Home, and responsible for complying with any legislation or regulations governing the importation of the goods into the country of destination and for the payment of any duties on them.
3.1 Payment for the goods and delivery charges can be made by any method shown on the Usborne Books at Home Websites at the time you place your order.
3.2 Payment is not made until your credit or debit card has been authorised in respect of the full amount of the price. We have no control over the operation of any payment systems available via the Usborne Books at Home Websites and cannot be held responsible for any failure in their performance.
3.3 We will send you an email confirming receipt of your payment as soon as it has been authorised.
4.1 The goods you order will be delivered to the address you give when you place your order, subject to confirmation by Usborne Books at Home.
4.2 If delivery cannot be made to your address, Usborne Books at Home will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.
4.3 If there is no one at the address given who is competent to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods.
4.4 Every effort will be made to deliver the goods as soon as possible after your order has been accepted, and in any event within 30 days of your order. If Usborne Books at Home is unable to deliver the goods within 30 days of your order, Usborne Books at Home will inform you as soon as possible and you will be entitled to cancel the order and obtain a refund or re-credit for any sum that has been paid by you or debited from you credit card for the goods. Usborne Books at Home will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
4.5 You will become the owner of the goods you ordered and responsible for risk of loss or damage to them once they have been delivered to you.
5.1 If you are a consumer, you have the right to cancel the contract for the purchase of any goods. The cancellation period is fourteen calendar days after you receive the goods.5.2 To exercise your right of cancellation, you must give written notice to Usborne Books at Home by hand or post, fax or email, at the address, fax number or email address shown below, giving order number, details of the goods ordered and (where appropriate) their delivery.
You can use the model cancellation form below, but it is not obligatory:
To: Usborne Books at Home, Unit 8 Oasis Park, Stanton Harcourt Road,
Eynsham, Oxon, OX29 4TU, United Kingdom
I/We[*] hereby give notice that I/We[*] cancel my/our[*] contract for
the supply of the following goods:
Ordered on[*]/received on [insert date] [*]
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
[*] Delete as appropriate
You may also give notice of cancellation by phone to +44 (0) 1865 883731, giving details of the Products ordered and (where appropriate) their delivery.
5.2 If you exercise your right of cancellation after the goods have been delivered to you, you must return the goods to Usborne Books at Home at your own cost, in unused and otherwise re-saleable condition. The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged whilst in your possession or in transit.
5.3 If prior to returning the goods you handle them beyond what is necessary to establish their nature, characteristics and functioning, so that the value of the goods is diminished by any amount, we may recover that amount from you up to the price, or deduct that amount from the sum we refund to you.
5.4 Once you have notified Usborne Books at Home that you are cancelling the contract, Usborne Books at Home will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods within 14 days from when we receive the goods back or evidence that they have been sent back to us.
5.5 If you do not return the goods as required, Usborne Books at Home may charge you for the direct costs of recovering the goods.
6.1 All goods supplied by Usborne Books at Home are warranted free from defects in workmanship or materials for 12 months from the date of supply.
6.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party.
6.3 If the goods supplied to you develop a defect, or you have any other complaint about the goods, you should contact Usborne Books at Home by phone, or notify Usborne Books at Home by post, fax or email, as shown below.
6.4 These warranties do not affect our obligation to provide the goods in accordance with the contract, or your legal rights as a consumer.
6.5 If the goods develop a defect while under warranty, or you have any other complaint about the goods, you should notify us in writing at the address or email address shown below.
7.1 Usborne Books at Home will take all reasonable precautions to keep the details of your order and payment secure, but unless Usborne Books at Home is negligent, Usborne Books at Home will not be liable for unauthorised access to information supplied by you.
7.2 Usborne Books at Home will only use the information you provide about yourself for the purpose of fulfilling your order, unless you agree otherwise. You can correct any information about you, or ask for information about you to be deleted, by giving written notice to Usborne Books at Home at the address or email address shown below.
8.1 If you have a complaint about any goods supplied through an Usborne Books at Home Website, please contact us as shown below.
8.2 If you have a complaint regarding any other aspect of our service, you may wish to contact the Direct Selling Association in the UK. Usborne Books at Home is an award-winning member of the Direct Selling Association (DSA, www.dsa.org.uk). Member companies are required to comply strictly with the DSA’s Code of Practice which protects both the seller and the customer from being mistreated or cheated.
You can obtain a copy of the full Code of Practice from the DSA Website or by writing to the DSA, Unit 14, Mobbs Miller House, Christchurch Road, Northampton NN1 5LL. You can find out more about their consumer complaints procedure from the DSA Website.
8.3 If you have a complaint that we are unable to resolve with you, you may wish to pursue your complaint via an Alternative Dispute Resolution (ADR) service. The European Union’s online dispute resolute (ODR) platform (http://ec.europa.eu/odr) can be used for resolving complaints relating to online sales.
9.1 Usborne Books at Home may change these terms of sale without notice to you in relation to future sales.
9.2 These terms of sale and the supply of the goods will be subject to English law, and the English courts (or those of any other part of the United Kingdom or any other EU member state in which you reside) will have jurisdiction in respect of any dispute arising from the contract.
Enquiries for online sales:
Tel: +44 (0) 1865 883731
Usborne Books at Home
Unit 8 Oasis Park, Stanton Harcourt Road,
Eynsham, Oxon, OX29 4TU,
Usborne Books at Home
Unit 8 Oasis Park, Stanton Harcourt Road,
Eynsham, Oxon, OX29 4TU,
Telephone: +44 (0) 1865 883731
Usborne Publishing Ltd is registered in England and Wales. Registered
No. 1124359. VAT No. 240 8215 89. Registered offices: Usborne House,
83-85 Saffron Hill, London EC1N 8RT, England.